Gardeners Aperfield Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Aperfield provides gardening and related services to residential and commercial clients within its service area. By making a booking, accepting a quotation, or allowing our gardeners to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company, or organisation requesting or receiving services from Gardeners Aperfield.

Company means Gardeners Aperfield, the gardening service provider.

Services means the gardening, grounds maintenance, clearance, planting, lawn care, soft landscaping, and any related works provided by the Company as agreed with the Client.

Service Area means the geographical area within which the Company offers its services, as communicated in its marketing materials and at the time of enquiry.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Quote or Quotation means the estimated or fixed price provided by the Company for carrying out the Services, based on the information supplied by the Client and any site visit if required.

2. Scope of Services

The Company provides gardening and related services which may include, but are not limited to, lawn mowing, hedge trimming, pruning, planting, garden tidying, weeding, garden clearance, seasonal maintenance, turfing, and minor soft landscaping works. The scope of Services will be as agreed in writing in a quotation, confirmation message, or job description prior to commencement of work.

The Company reserves the right to decline any work that it considers unsafe, unsuitable, outside its expertise, or in breach of any applicable laws or regulations. The Company also reserves the right to amend the methods used to complete the work where it deems this necessary for safety, practicality, or compliance with regulations, provided this does not materially alter the nature of the agreed Services.

3. Booking Process

Bookings may be requested by the Client through the Company’s accepted communication channels. A booking is only considered confirmed once the Company has accepted the request and, where applicable, the Client has accepted a written quotation or service description.

The Client must provide accurate and complete information when requesting a booking, including property access details, the size and general condition of the garden, and any known issues such as restricted access, presence of pets, or potential hazards. If, on arrival, the circumstances differ materially from those described by the Client, the Company may revise the quotation or, where necessary, decline to carry out the work.

For certain Services, the Company may require a site visit before confirming a quotation. Any such visit will be arranged by mutual agreement. Quotations based solely on photographs or descriptions provided by the Client are indicative and may be adjusted following inspection.

4. Quotations and Pricing

Quotations may be provided as fixed price or as an estimate based on the anticipated time and materials required. Unless otherwise stated, quotations are valid for 30 days from the date of issue, after which the Company may revise the prices.

Where work is charged on an hourly or daily rate, the Client will be informed of the applicable rate prior to the booking being confirmed. The Company may apply a minimum charge for call-outs or short visits, which will be communicated in advance.

If, during the performance of the Services, additional work is requested by the Client or unforeseen issues arise that could not reasonably have been anticipated at the time of quotation, the Company will discuss any resulting changes in cost and seek the Client’s approval before proceeding, wherever practicable.

5. Payments and Invoicing

The Client agrees to pay the Company the fees for the Services as set out in the quotation or as otherwise agreed. Payment terms will be specified on the invoice or at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or within the payment period stated on the invoice.

The Company accepts commonly used payment methods as notified to the Client. Cash payments, if accepted, should be made directly to the gardener on the day of service and a receipt will be provided upon request.

For larger projects or ongoing contracts, the Company may require a deposit or staged payments. Any such requirement will be detailed in the quotation or service agreement. Deposits are generally non-refundable once the Company has incurred costs or reserved time specifically for the Client’s project, except where the Company cancels the work.

Where payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at the statutory rate applicable in the UK and to recover any reasonable costs incurred in the collection of late payments. The Company may suspend further Services to the Client until outstanding sums are paid in full.

6. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, a minimum of 24 hours’ notice before the scheduled start time is required for standard gardening bookings. For larger projects or full-day works, the Company may require at least 48 hours’ notice, which will be indicated at the time of booking.

Where the Client fails to provide the required notice, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable proportion of the quoted price to reflect time reserved, travel costs, and any materials already purchased specifically for the job.

The Company may cancel or reschedule a booking due to adverse weather, staff illness, safety concerns, or other circumstances beyond its control. In such cases, the Company will inform the Client as soon as reasonably possible and offer an alternative date or, where a deposit has been taken and no suitable alternative can be agreed, a refund of any payments made for the cancelled Services.

If access to the property or garden is not available at the agreed time due to circumstances within the Client’s control, such as locked gates or absence of necessary keys or access codes, the Company may treat this as a late cancellation and apply a reasonable charge to cover wasted time and travel.

7. Client Obligations and Access

The Client is responsible for ensuring reasonable access to the garden or outdoor area where the Services are to be performed. This includes informing the Company of any access codes, locked gates, parking restrictions, or other relevant arrangements in advance.

The Client must ensure that the garden and surrounding areas are reasonably clear of obstructions and that any pets or children are kept safely away from the work area during the Services. The Client should notify the Company of any known hazards, including uneven ground, hidden cables or pipes, unstable structures, or the presence of wildlife or protected species that could be affected by the works.

Where specific services require access to water, electricity, or other utilities, the Client agrees to provide safe access to these at no cost to the Company, unless otherwise agreed in advance.

8. Garden Waste and Environmental Regulations

The handling and disposal of garden waste will be agreed with the Client prior to the commencement of work. Options may include leaving waste on site in an agreed location, placing waste in the Client’s garden waste containers, or removal by the Company where such service is offered.

Where the Company agrees to remove garden waste, this may incur an additional charge to cover disposal fees and transportation. Any such charges will be communicated to the Client in advance or included as a specific line in the quotation.

The Company complies with all applicable UK regulations relating to waste handling and disposal. The Client agrees not to request the Company to transport or dispose of controlled, hazardous, or non-garden waste unless this has been explicitly agreed and is lawful. The Company may refuse to handle any materials it reasonably believes to be hazardous, contaminated, or outside the scope of gardening waste.

The Client is responsible for any penalties or enforcement action that arise where the Client has requested the Company to dispose of waste in a manner that is not lawful or has misrepresented the nature of the waste provided. The Company will not be liable for any illegal disposal carried out by the Client or third parties after waste has been left on site at the Client’s request.

9. Health, Safety, and Weather Conditions

The Company operates in accordance with applicable health and safety legislation and takes reasonable steps to ensure the safety of its workers, Clients, and the public. The Company may refuse to carry out or may halt work where conditions are unsafe, including but not limited to extreme weather, unstable structures, or aggressive animals.

Some services may be affected by adverse weather. Where the Company determines that weather conditions will prevent the safe or effective completion of the Services, the Company will seek to reschedule the visit. The Client acknowledges that certain tasks, such as lawn treatments or planting, may need to be timed appropriately and that the Company’s decisions in relation to weather are made to preserve safety and quality of work.

10. Liability and Insurance

The Company will exercise reasonable care and skill in providing the Services. If the Client believes that the Services have not been carried out to a reasonable standard, the Client should notify the Company as soon as possible, and in any event within a reasonable period after completion. The Company will investigate any complaint and, where appropriate, may offer to rectify the issue or provide a partial refund.

The Company maintains appropriate insurance cover for its operations. Details of insurance can be provided upon request. The Company’s liability to the Client for any loss, damage, or expense arising out of or in connection with the Services is limited to the total fees paid or payable by the Client for the specific booking giving rise to the claim, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

The Company will not be liable for any indirect or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity. The Client is responsible for notifying the Company of any fragile, rare, or high-value plants, ornaments, or structures in the garden. The Company will not be liable for damage to items that were not reasonably identifiable or for normal wear and tear resulting from the nature of the requested Services.

11. Plants, Materials, and Guarantees

Where the Company supplies plants, turf, or other living materials, it will take reasonable care in selection, transport, and planting. However, the ongoing health and survival of living materials depend on factors beyond the Company’s control, including weather, pests, diseases, soil conditions, and aftercare by the Client.

Unless expressly stated in writing, the Company does not guarantee the lifespan or performance of plants or turf after installation. The Company may provide general aftercare advice, but it is the Client’s responsibility to follow this guidance and to provide ongoing watering, feeding, and maintenance as appropriate.

Where the Company installs non-living materials such as edging, membranes, or decorative features, any manufacturer’s warranties will apply, and the Company’s responsibility is limited to the proper installation of such items.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company promptly so that a resolution can be sought. The Client should provide details of the concern and, where possible, photographic evidence.

The Company will review the complaint and may arrange an inspection of the garden or work area. Where the Company agrees that the Services were not delivered with reasonable care and skill, it may offer to rectify the work, provide a price reduction, or offer another form of remedy in accordance with applicable consumer rights in the UK.

Both parties agree to act in good faith and to attempt to resolve disputes amicably before considering formal legal action.

13. Data Protection and Privacy

The Company collects and processes personal data such as names, addresses, and contact details for the purpose of providing Services, managing bookings, and maintaining records. Personal data will be handled in accordance with applicable data protection laws in the UK.

The Company will not sell or share the Client’s personal data with third parties for marketing purposes without consent. Data may be shared with trusted service providers, such as accounting or payment processors, where necessary to deliver the Services or comply with legal obligations.

14. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, business practices, or the nature of the Services offered. The current version will apply at the time of booking. Where changes materially affect ongoing contracts or regular Clients, the Company will endeavour to notify those Clients of the updated terms.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.

Both the Company and the Client agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services, without prejudice to any rights the Client may have under applicable consumer legislation.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services, except where a separate written agreement has been signed by both parties that expressly varies or supplements these terms.